HOW TO RETURN

How to return

We’ve extended our returns period over the holiday season. To find out more, view our holiday shipping dates.

As part of our commitment to reducing our carbon footprint, our return instructions are paper free. This benefits our customers, our people and our planet.

Booking your return is free and easy. Here's what you need to do:

  1. Go to 'Orders & Returns' if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.

  2. Find the order you want to return and click 'Return item(s)'.

  3. Select each item and your reason for returning.

  4. Place each item you're returning with all original packaging inside the Farfetch box.

  5. Prepare your package by attaching your return label to the outside of your Farfetch box.

Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

To book a returns pick-up:

  1. Go to 'My Orders & Returns' if you have an account, or if you placed an order as a guest click here.

  2. Choose a return ‘By courier’ and select the item(s) for return

  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple Farfetch partners, you will need to request a separate collection for each one in your Farfetch account or here if you placed your order as a guest.

Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.

Need to reschedule your collection? Head to 'Orders & Returns' in My Account, or if you placed an order as a guest click here.

Return at a drop-off point

Our service gives you the flexibility to return your online order at some Farfetch partner stores or a courier drop-off point near you. Simply select the ‘Drop-off’ option in your Farfetch account, or if you placed your order as a guest click here, and prepare your package with the documents included with your order. Take the return to your chosen location and we'll do the rest